This page lists answers to questions that our customers frequently post. We strongly recommend that customers go through these FAQs before requesting support using the online ticketing system as this can save valuable time. We try our level best to keep the FAQs updated so they provide quick access to information that can be useful for our valued customers. The questions are organized by categories which can be easily filtered.
To protect your platform, we recommend installing Plesk Automation on a cluster of Parallels Cloud Servers with the Parallels Cloud Storage solution enabled. This will give you ease of load balancing and protection for all your Plesk Automation nodes.
The Minimal Configuration
In theory, the majority of hosting services can be provided by the management node. Nevertheless, we strongly recommend that you use a separate node for providing hosting services, even on entry-level environments. Thus, the basic Plesk Automation environment looks like this:
As you grow, consider implementing the optimal configuration as shown below.
The Recommended Configuration
For optimal performance and security, it is strongly recommended to move all services from the management node to separate service nodes. The best practice is to use the management node only for providing the Plesk Automation GUI. The diagram below shows one of the possible Plesk Automation environment configurations.The decision of whether service nodes should provide only one or multiple services is up to you and should depend on the actual server load.
Plesk Automation is a hosting control panel where one central server (management node) controls an arbitrary number of other servers that have various roles – web, mail, DNS, and so on. In terms of Plesk Automation, these controlled servers are called service nodes. When a customer subscribes to a web hosting plan, Plesk Automation allocates all the necessary resources on service nodes and links these resources to the customer’s account. For example, when a customer subscribes to a shared web hosting plan, Plesk Automation creates a webspace (virtual host) on one of the available web server nodes. If the subscription also includes mail services, Plesk Automation creates the customer’s mailboxes on one of the mail server nodes.
Please refer to the following Parallels Plesk knowledge base article for more information.
License expiration date does not affect any key PP feature, such as SUS, email support, etc. If you do not fix the issue with key updating and do not install a renewed key manually, the PP web interface will be blocked.
Cusotmers who have authorized ITCS (IT Consulting and Services) for delegated administration of their Office 365 accounts, can open a support ticket using our online ticketing system and request a password reset. Your password will be reset by one of our Office 365 support staff and sent to you via SMS.
Customers who wish to contact ITCS for technical support can open a support ticket by visiting our online support ticketing system.
List of supported operating systems is available in Plesk release notes (Linux, Windows). Support for new operating systems may be introduced in micro-update to current version. Such information can be found in History of changes section to release notes. List of operating systems for which support has been discontinued is available on Parallels Plesk Panel Lifecycle Policy page.
Studies show that proactive maintenance improves equipment longevity, up time and efficiency, and provides cost savings over time. IT Consulting and Services offers IT consulting services to help businesses ensure high availability and up time through guidance and assistance.
As a pattern and exploit analysis tool, Acunetix WVS performs a web security audit by executing the following 3 sub-tasks:
Step 1: Target identification
Step 2: Site crawling and structure mapping
Note: If AcuSensor technology is used a list of files will be accurately retrieved directly from the server.
Step 3: Pattern analysis is performed against the site structure determined in step 2
After a scan is completed it may be saved to file for later analysis and for comparison to previous scans. Scan results can also be exported to AVDL and XML format, and the Acunetix Reporter tool can also generate reports based on a number of professional and regulatory complaince standards.
Yes. The Barracuda Web Security Agent comes with the Barracuda Web Filter 410 and higher models. The Barracuda Web Security Agent is downloadable client software for installation on off-network Windows and Mac computers. The agent provides the same malware protection and policy enforcement as configured on the Barracuda Web Filter appliance. Administrators can configure the agent to either route traffic through a central Barracuda Web Filter or route traffic through a local gateway to lookup policies and enforce rules locally.
Many customers often forget how to access the Office 365 Web Portal. Below is the URL that will help you navigate to the Office 365 Web Portal. Login to your Office 365 portal or web mail with a simple click.
http://portal.microsoftonline.com
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